How we handle your information

1. Who we are

StudioTechX is a software studio based at Kalpetta PO, Wayanad, Kerala 673121, India. This policy explains how we handle personal information across this website and our client work.

2. Information we collect

• Details you send us: name, email, phone number, company or college, and the content of your enquiry.
• Project information shared during an engagement, including files and credentials you choose to provide.
• Basic usage data such as pages viewed, referring source, approximate location, and device type.
• Billing details required to raise invoices and record payments.

3. How we use it

We do not sell personal information, and we do not share it for advertising purposes.

• To reply to enquiries and prepare quotes and proposals.
• To deliver, host, support, and maintain the work you engage us for.
• To raise invoices and keep the accounting records the law requires.
• To improve this website and understand which pages are useful.

4. Client credentials and data

Access credentials you share for hosting, domains, or third-party services are stored in an encrypted password manager, shared only with team members working on your project, and rotated or returned at project close on request.

Where we host or maintain a system for you, we may process end-user data belonging to your customers strictly as needed to operate that system.

5. Service providers

We rely on a small set of providers to run our business: hosting and CDN providers, email and business productivity services, analytics, and payment processing. Each receives only what it needs to perform its function.

6. Retention

Enquiries are kept while a conversation is active and for a reasonable period afterwards. Project records and invoices are kept for as long as tax and contractual obligations require. Backups follow their own rotation schedule and expire automatically.

7. Cookies and analytics

This website uses only the cookies and local storage needed for it to function — including remembering your dark or light theme preference — plus privacy-respecting analytics to count visits. You can clear these at any time in your browser settings.

8. Security

We use encrypted transport, role-based access, least-privilege credentials, and regular dependency updates. No system is perfectly secure, so we also keep tested backups and a defined incident process.

9. Your choices

• Ask for a copy of the personal information we hold about you.
• Ask us to correct anything inaccurate.
• Ask us to delete information we are not legally required to keep.
• Unsubscribe from any non-essential email at any time.

10. Contact

Write to info@studiotechx.com or support@studiotechx.com for any privacy request. We respond within a reasonable period and will tell you if a legal obligation prevents deletion.