When money comes back, and when it doesn't

1. Our position

Our services are delivered as time, design, and engineering work rather than as stock products, so refunds are handled case by case against work already completed. This page sets out how we decide, so there are no surprises either way.

2. Advance payments

The advance reserves delivery capacity and covers discovery work — requirement gathering, scoping, and planning. It is refundable in full if you cancel before that work begins, and non-refundable once discovery has started, because the time has been spent.

3. Cancelling a project mid-way

• You pay for milestones completed and work in progress up to the cancellation date.
• Any balance from a prepaid milestone that has not been worked on is refunded.
• Third-party costs already incurred on your behalf — licences, domains, app store fees — are not refundable.
• Completed work and source code produced to that point are handed over to you.

4. Hosting and support plans

Hosting and support are billed for a period in advance. You may cancel at any time and the plan runs to the end of the paid period; we do not pro-rate part-months. If we fail to meet the published response targets in a billing period, tell us and we will credit that period.

5. Domains, licences, and third-party fees

Domain registrations, commercial theme or plugin licences, SSL purchases, and app store fees are non-refundable once bought, as the providers themselves do not refund them.

6. Academic and college projects

Because these are prepared to your specific topic and college format, refunds are not available once development begins. If a project is cancelled before development starts, the amount paid is refunded less any scoping work already done. Two rounds of guide-requested revisions are included at no cost.

7. When we will refund without argument

• We accept a project and then cannot deliver it.
• We miss an agreed milestone date materially and cannot present a workable recovery plan.
• You were charged in error or twice for the same item.

8. What is not a refund case

• A change of mind about design direction after approving it — revisions are quoted instead.
• Delays caused by content, approvals, or access not being provided.
• Requests for work beyond the agreed written scope.
• Problems caused by edits made by someone else to delivered code.

9. How to request a refund

Email support@studiotechx.com with your invoice reference and the reason for the request. We acknowledge within two business days and give a written decision within seven. Approved refunds are returned to the original payment method, usually within seven to ten business days depending on your bank.

10. Disputes

If you disagree with a decision, ask for it to be reviewed and a second person at the studio will look at the file. We would rather resolve a disagreement directly than have either side escalate it.