Service
Support that behaves like a utility
Clear plans, published response targets, and one team that already knows your system — because they built it.
Plans
Three levels of ongoing care
Pick the level that matches how much your business depends on the system.
Essential care
Uptime monitoring, daily backups, SSL renewal, security patches, and email support for small sites.
Business care
Everything in Essential plus a monthly block of change hours, performance reviews, and priority response.
Application support
For custom systems: error monitoring, database maintenance, integration checks, and a named contact.
Response targets
What happens when you report something
Targets during business hours, Monday to Saturday, with 24/7 cover for outages on hosting plans.
Site or app down
Acknowledged within one hour, worked continuously until service is restored.
Broken core feature
Acknowledged same business day, fix targeted within one business day.
Minor bug or content change
Acknowledged within one business day, scheduled into the next weekly cycle.
New feature request
Estimated within three business days, then scheduled once approved.
Delivery services
Need new work instead?
Support keeps things running; these pages cover building something new.
Questions
Support, answered
Do we have to take a support plan?
No. Every project includes a 30-day post-launch window. After that, a plan is optional — but unmaintained software drifts, and we would rather be honest about that than pretend otherwise.
How do we raise an issue?
Email support@studiotechx.com with a description and a screenshot, or message our WhatsApp line for anything urgent. Both reach the same team.
Can you support software another company built?
Often yes, after a paid audit. The audit tells you what state the code and hosting are in and what it will cost to keep running safely.
What is not covered by a plan?
New features, redesigns, and third-party licence fees are quoted separately. Fixes, patching, monitoring, and backups are covered.
Start a project
Need help with something live?
Tell us what you need. We reply within two business days with next steps and an honest read on fit.