Thank you for shopping at Studio TechX
Please read this policy carefully. This is the Return and Refund Policy of Studio TechX.
At Studio TechX, we want you to be completely satisfied with your purchase. We offer a replacement policy to ensure that you receive the value that you paid for.
Studio TechX operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as a Design & Development Agency is to bring the highest value per Rupee/Dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to CLIENT.
This is Our Refund and Cancellation Policy and by Hiring StudioTechX for Services You Are Bound by This Agreement and You Agree to Abide by Our Policies.
Design & Web Development
Design/Web design and development projects require extensive resources, consumes our time, and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets canceled, delayed, or postponed by the CLIENT, then all the amount paid will be retained by StudioTechX and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
Logo Design, Branding, Web Design, UI/UX Design, Search Engine Optimization, Social Media Marketing, & Internet Marketing
Payments for Design, Development or any of our services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
Setup Fees:
Setup fees are applied directly to expenses incurred by Studio TechX in the setup phase of any Design, Development, or Internet Marketing campaigns and are non-refundable.
If any charge-back or payment dispute is caused by CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases, all work will be undone (reversed) without notice. Furthermore, the amount of the charge-back fee will be issued to the CLIENT.
In Addition, any outstanding balances accrued as a result of the charge-back(s) will have to be paid in full before we restore service, deliver any files, or commence any work.
PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.
Requesting a charge-back or opening a dispute for a valid charge from us is fraud. Charge backs are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.
If you receive a defective or damaged product, you may be eligible for a replacement; We do not issue refunds for digital products once the order is confirmed and the product is sent. To request a replacement, please contact our customer support team within 1-2 days of receiving your product. We will review your request and, if approved, will replace to you at no additional cost.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Need help?
Contact us at info@studiotechx.com for questions related to refunds and returns.